News
BT Facilities Services – a new self-delivery FM organisation is born.
At a breakfast briefing organised by i-FM and Bernard Williams of IFPI last month Neil Edmond – the newly installed Director of Operations for BT Facilities Services – told the invited audience the reasons why BT have taken the giant stride into self-delivery of FM services.
He left no-one in any doubt that things would be a lot different in the new regime – including a move towards payment of the National Living Wage and away from always selecting the lowest price.
BT have been using the EstatesMaster web-enabled software to benchmark the costs of their Cleaning and Maintenance under the former Monteray contract and are now looking at ways of using the program to help them move towards a more cost-effective method of delivering and controlling the cost and quality of FM services.
A synopsis of this fascinating morning’s proceedings together with downloadable powerpoint presentations can be found below.
To download the PowerPoint presentation please click on the title and save the file.
Available Presentations
| Title | Speaker | Synopsis |
| Cost management of large portfolios | Neil Edmond (BT) |
The challenges facing an organisation having some 8000 properties to manage across the UK and internationally |
| Benchmarking as a tool of value management | Prof. Bernard Williams (IFPI) |
How benchmarking can be used proactively in improving the cost/value relationship in facilities services |
| Benchmarking groups | Jo Harris (BSRIA) |
Benchmarking groups – what they can and cannot do for an organisation |
| Case study (1) | Jo Harris (BSRIA) |
High-level benchmarking Scientific Research Organisation – 150,000sq.m |
| Introduction to EstatesMaster | Prof. Bernard Williams (IFPI) |
Introduction to the EstatesMaster facilities benchmarking and cost management program |
| Case Study (2) | Nigel Anderson (IFPI) |
Setting the facilities budget for a large new Corporate HQ |
